Return policy

We have a 15-day exchange for Credit policy, which means you have 15 days after receiving your item to request a return for credit. We are not responsible for any fees or cost of shipping of goods being returned. We don’t refund money we give a store credit.  

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at caraescloset@gmail.com. Please note that returns will need to be sent to the following address: 32811 US RT 11 PHILADELPHIA NY 13673

If your return is accepted, it will be at your cost to return the item and your cost to mail out the replacement. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at caraescloset@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically issue a credit towards a future  purchase. 
If more than 15 business days have passed since we’ve approved your return, please contact us at caraescloset@gmail.com.